Lemonaide Audit Assessment Services

Lemonaide Dealer Audit service aims to bring peace of mind to dealers and car buyers. Our proven 1-month audit program seeks to examine customer’s car buying journey from initial communication experience, showroom buying experience, financing experience as well as aftersales experience. Apart from our standard audit, dealerships can also utilize our customized services to conduct an internal audit on certain scenarios they would like to test. For example, testing the knowledge and mannerism of the sales team. This Internal test can expand to regulatory compliance as well. For example, if the sales team mislead car buyers, this helps dealership minimize the risks of financial damages if non-compliance event occurs, not to mention the reputation of the dealer.