Privacy Policy


Privacy Policy

June 2024

Lemon-Aide (Thailand) Company Limited (referred to as “the Company,” “us,” “our,” “we”). We are committed to respecting privacy rights and security of your personal data and have established and implemented this Privacy Policy to inform users of our website and our customers, of what personal information we collect, and how we use, share, and protect such information. We hereby announce the Privacy Policy to enable you to understand before collecting your personal data.


Purpose of Collection, Usage, and Disclosure Personal Data

The Company shall collect, use and disclose of your personal data to relevant parties including, without limitation for the following purposes:

  • For marketing, promotion, and advertising purposes.
  • To conduct business planning, reporting, and forecasting.
  • To manage your accounts and generally facilitate the running and operation of our business.
  • To comply with legal obligations and law enforcement requests.
  • To provide advice on benefits and coverage under the insurance policy and to arrange for insurance contracts from us and/or our business partner companies, including any other services beneficial to the service user.

Personal data we collect from you

The Company shall collect the following categories of your personal data directly from you, as you visit our website, reach out to us, create an account with us,  user our product or service, or place an order with us including any information that provided by our partners:

Personal details: Such as your name, email address, telephone number, shipping address, company name (if applicable).

Account information: Such as your order history, wish list, birthday, preferences, body health information, and any other information you provide to us when you complete the registration form, in addition to personal details.

Log information: Such as your IP address, geolocation, webpages accessed, information requested along with the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), browser version, operating system.

Marketing information: Such as your marketing preferences, the level of engagement our emails receive, such as the delivery rates, open rates and click through rates which our emails achieve.

Communications you send us: Such as survey responses, correspondence, any other information you provide to us.

Visual information: Such as photographs and videos from social media platforms and/or submitted directly.

Data Storage Security

The Company shall manage the storage of your personal data properly whether in electronic format on a secure server and / or store in the form of documents in an enclosed filing cabinet and limited to related parties in accessing such personal data.

Data Collection Period

The Company shall keep your personal data only as long as necessary to provide you with our service and for legitimate and essential business purposes, such as maintaining the performance of our service, complying with our legal obligations, and resolving disputes, also for as long as you are a client of the Company and for the period required by applicable law.

Departments where personal data may be disclosed

For the purposes of collection, usage, and disclosure of your personal data above, the Company may disclose your personal data to our partner companies, including the external agencies such as payment service providers, academic researchers, auditors, advisors, financial institutions, and law enforcement and data protection authorities and government organizations, etc.

Some of our partner companies including but not limited to:


 Rights of the Personal Data Owner

Rights under the Privacy Policy, including the right to withdraw your consent, the right to access and obtain a copy of personal data, the right to request to provide the personal data remains accurate, the right to erase the personal data, the right to restrict the use of the personal data, the right to send or transfer the personal data and the right to complain. You can proceed to submit a request form for the above rights by submitting a request form or contacting our company, phone number, or via email. However, in the event that the law stipulates that the Company is able to do so, the Company reserves the right to consider and not proceed with the above request or your requirement.

Data Controller

Thank you for reading our Privacy Policy. If you have any questions about this Privacy Policy, please contact us at the following address:

Lemon-Aide (Thailand) Company Limited (Head Office)

Address:                  SKYY9 CENTRE building 10th floor 554 Asoke-Din Daeng sub-district, Din Daeng district, Bangkok 10400, Thailand.

Phone number:      02 002 1234

Website:                  https://lemonaide.co.th/

Please be informed that the Company may amend the above Privacy Policy at any time in order to comply with laws or regulations that may be amended in the future.

Please, therefore, make sure you have read and understood the above Privacy Policy carefully.